Our people are critical to the
success of our business and
the delivery of our strategy.
We recognise that not being able to
attract and retain good people is a
principal risk to our business, so we
work hard to understand our employee
views and ensure that we provide an
environment they can thrive in.
Our approach to people is guided by
a robust framework of Group policies
and procedures and a network of
As at 31 December 2019, the Group
directly employed 1,360 people
(2018: 1,295). This year the total
employee turnover rate decreased
to 24% (2018: 28%) due in part to
a reduction in the number of
redundancies made during the year.
Furthermore, unplanned staff turnover
reduced significantly to 17% (2018: 22%)
which is supported by a improved
overall employee satisfaction score,
which rose to 7.9 out of 10 (2018: 7.7)
in November 2019.